Setting up a new forensic analysis platform running Microsoft's Vista operating system, I found that two e-mail analysis tools from a lovely little company that shall remain nameless wouldn't run. So, after trying the usual approaches to resolve such things (e.g., setting for XP compatibility mode), I turned to product support.
This isn't going to be one of those xenophobic product support rants about Stepford reps maddeningly hewing to scripts in the lilting, unfailingly polite patois of Mumbai. No, this support group was stateside and responded promptly and decisively. Kudos.
But the response blew my mind:
Hello,
As you've have discovered, our software will not run on Windows Vista. There are no plans to make any of our software Windows Vista compatible at this time.
There it is. Apparently, this company knows something remarkable. I'd foolishly assumed that Microsoft was going to remain in and continue to dominate the operating system marketplace. I'd rashly thought that the majority of consumer PCs sold for the next several years would come equipped with Windows Vista and that inevitably, grudgingly business users would gravitate to Vista. Now, I see that there is apparently no reason to even make plans to play nice with Vista.
I should add that their software doesn't run on MAC or Linux (or DOS)--just XP...now...and apparently forever.
So, either Yahoo has nothing to worry about, or I should respond to this vendor:
Hello,
As I have discovered, the software you sold to me will not run on Windows Vista. There are no plans to expect you to remain in the software business at this time.
Dear Readers, Do you seriously believe the efforts to keep XP alive has legs? Is it just plain Cuckoo-for-Cocoa Puffs CRAZY for a Windows application provider to not even be making plans to support Vista?
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