Lit Support Leaders SuperConference: Harris

LIVE BLOGGING FROM ESTRIN LITIGATION SUPPORT LEADERS SUPERCONFERENCE

Charlotte Riser Harris -- 10 Essential Steps to Developing a Premier Lit Support Dept

#1: Keep your sense of humor. Even when you think all your users are idiots and you are repeating the same thing for the 1,000,000th time.

#2: Get buy-in from the top. Easy to say, hard to do.

#3: Listen to your users and don't forget paralegals and other support staff are users too.

# 4: Develop a brand and marketing and informational materials.

#5: Provide clear info about who to contact and about when, and repeat it often.

#6: Work with other depts in the firm to access vital info

#7: Develop an informational intranet site

#8: Establish regular communication with users about tips

#9: Own the problem and resolve it

#10: Keep your sense of humor

Full schedule of Estrin Litigation Support Leaders SuperConference here: Download schedule_houston.doc