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November 17, 2011

Say Goodbye to Processing Fees?

E-discovery customers are mad as hell and won't take it anymore. The days of charging hefty per-GB processing fees for what is generally perceived as an automated process may be over. Cracks in the pricing dike are evident as more and more vendors waive processing fees.

Vendors justify these fees because processing is high risk and reporting exception can be problematic. To minimize processing errors and risk, professional project management is critical to a defensible production. Vendors are in the business to make a profit and not give away professional services for free.

As corporate legal and law firms become ediscovery business savvy, pricing will continue to trend downward and vendors will become creative in pricing their services. This is healthy for an industry that is changing as quickly as the electronic evidence that drives it.

See Evan Koblentz's commentary on this topic.



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